Terms & Conditions
Sales
- Warranty Exclusions: Screen protectors and diamond-related products are not covered by any warranty.
These products are classified as consumable items. Due to their nature and expected wear during ordinary use, they are sold without warranty and are not eligible for claims.
- Physical Damage: Products with physical damage are not eligible for refund, exchange, or store credit.
Goods that are cracked, scratched, dented, exposed to liquid, or otherwise altered or tampered with shall be deemed physically damaged. Such items fall outside the scope of return or exchange.
- Change of Mind: Refunds are not accepted for change of mind. Customers may request a swap for any other product, provided the item is in its original packaging and in resellable condition.
Change-of-mind requests will not result in a monetary refund. As a courtesy, a swap may be permitted for a product of the customer’s choosing, subject to availability. The returned item must be unused, in its original condition, and accompanied by undamaged packaging.
- Proof of Purchase: A valid receipt must be presented for all returns, exchanges, and swaps.
Transactions cannot be processed without proof of purchase. Customers are advised to retain receipts to exercise any rights to return or exchange.
- Sale Items Discounted items: clearance stock, and promotional goods are considered final sale and are not eligible for return, exchange, or swap.
Products purchased under markdowns, promotional events, or clearance campaigns are expressly excluded from after-sale return entitlements.
Repairs
- Assessment Fee: A labour fee of $88 may be charged where a device is determined to be non-repairable following inspection.
This fee compensates for technician time and diagnostic services. It applies if the customer elects not to proceed with the repair or if the device is deemed beyond economical repair.
- Repair Timeframe: Repair timeframes vary, and customers will be advised of an estimated completion period.
While every effort will be made to meet the indicated timeframe, unforeseen delays may arise due to part availability, device complexity, or other circumstances. Customers will be notified of significant delays.
- Liquid Damage: Devices with liquid damage are repaired strictly at the customer’s risk. No warranty applies to liquid-damaged devices.
Repairs on liquid-exposed devices may not restore full functionality and may reveal additional latent faults. The business accepts no liability for performance issues arising from pre-existing liquid damage.
- Warranty Coverage: All repairs come with a standard 180-day warranty, regardless of the type of repair. Warranty does not apply to devices with liquid damage or where physical damage or tampering (including removal of warranty seals) is present.
Warranty protection extends solely to the replacement part provided and is valid for the specific term communicated at the time of repair. Any subsequent external damage, liquid ingress, or interference will void the warranty immediately.
- Free Repair Under Warranty: Warranty coverage applies only to defective replacement parts. Ancillary faults or labour unrelated to the original service may incur additional charges.
If a replacement part fails during the warranty period, the customer will be entitled to a repair or replacement without cost. Should unrelated issues arise, normal labour and material charges will apply.
- Further Repairs: Should additional defects be identified during repair (e.g., motherboard faults, touch IC failures, or blue screen errors), further parts and labour may be required at the customer’s expense.
Additional issues uncovered in the course of service will be communicated promptly. Repairs will only proceed upon customer authorisation of any supplementary costs.
- Limitations: The business accepts no responsibility for pre-existing issues or for devices that cannot be fully repaired owing to underlying damage.
Customers acknowledge that certain devices may contain prior or hidden defects beyond reasonable repair. In such circumstances, the business is not liable for failure to restore the device to full functionality.